Why Is My MAZDA CX-5 Screen Black?

In new Mazda models, drivers often use their infotainment systems more than they realize, so it can certainly be disheartening if yours isn’t working. If you’re wondering, “Why is my Mazda CX-5 screen black?” we can help. At Modern Mazda, our service experts are providing a closer look.

The System Is Off

If your screen is black, it could be a relatively easy fix. There is a chance that the system was turned off accidentally. The system’s power button is your volume control button, so check to see if it is turned on.

It Needs to Be Reset

Your system could be malfunctioning and need a reset. This is another relatively simple fix. To reset your system, you need to hold down the volume button, back button, and “NAV” button simultaneously for at least 10 seconds to reset your system.

Your Backlight Is Damaged

If you have a dark screen, it could be working properly you just can’t see it due to a backlight issue. If that is the case, that will require repairs. We encourage you to reach out to our service center to have the backlight of your screen repaired.

Your System Has Overheated

The advanced technology in new Mazda models is very intuitive. If the system is overheating, it can enter into a protection mode. Oftentimes, the system will shut down, so it may respond to a reset, or it may need to be addressed by our service technicians.

Schedule MAZDA Service in Thomaston, CT

We know that it can certainly be frustrating when your infotainment system isn’t working the way that it should. Whether you need help with a reset, or your system needs repairs, our technicians are happy to help. Reach out to Modern Mazda to schedule a service appointment today!