Customer Testimonials for Modern Mazda
Shout out to our sales rep Marc Pena!!
My husband and I were looking into financing another car, and I’ll admit Mazda wasn’t on my radar—but it was on his! He talked me into visiting, and I’m so glad we did; it’s easily the best choice we’ve made. From the moment we walked in to the moment we drove away, the vibe was warm and welcoming.
They have such a fun range of styles and colors. Marc Pena looked after us from start to finish—he was super kind, respectful, and really knowledgeable. He ... Read More DealerRater - Nov 14, 2026
Steve was super helpful, we changed our mind about the model we wanted and he gladly accommodated us. Great experience.
Henry sold me my preowned Silverado . The service was speedy they were understanding of my timing and worked with me . The whole team was great
Ask for Henry! Transparent, knowledgeable, patient, and a pleasure to do business with. The whole process was smooth and I couldn’t be happier with my new car.
I’ve been to a few car dealerships looking around and when I connected with henry I just made a connection. OK I knew I was in good hands. I was very comfortable. People don’t know how stressful it is looking for a car especially when you’re alone. He made it easy enjoyable no stress no pressure. Just friendly. Nice kind. I’m going through a lot of medical stuff right now that isn’t very good so I really appreciated how he’s helped me throughout this whole thing phone calls helping me with the technology because ... Read More DealerRater - Nov 12, 2026
I worked with Henry he was great , found us the car that we wanted from a different location and even handled insurance for us , car was cleaned and even sealed and looks amazing . Everything was great
Just bought a new CX90 from Modern Mazda yesterday. It was a quick and smooth experience. Steve Duffy took great care of us. The entire process was just easy and quick. Not a single negative thing I could point out. We came in one day for a test drive as we had a particular car in mind. All we wanted to do is a test drive to see if we like how the car drives. We returned 2 days later, and actually ended up liking a slightly better model and after about an hour or so at the dealer, we left ... Read More DealerRater - Nov 10, 2026
This dealership was easy to work with. Marc Pena helped me find the perfect car with no pressure. Thank you
Henry was great to work with. No pressure and made sure I was happy with my purchase.
We had a great experience at Modern Mazda! Henry made the entire process so easy and stress-free. He was friendly, knowledgeable, and genuinely great to work with. He never made us feel pressured and made sure we felt comfortable throughout the entire experience. We couldn't be happier with our new CX5 and would absolutely recommend Modern Mazda and Henry to anyone looking to purchase a vehicle. Thank you, Henry for everything!
I had such a positive experience working with Zach! He made the entire process enjoyable and easy from start to finish. He was very knowledgeable, accommodating, and always willing to answer any questions I had. He made sure I was happy with my decision and never made me feel rushed or pressured. I’m beyond happy with my new Mazda and grateful for all of his help. I highly recommend Zach!
Purchasing my new car from Stephen Duffy was so relieving. He was very helpful to me and my family! Thank you, Stephen! Stephen Duffy Sales Modern Mazda 68 Waterbury Rd Thomaston, CT 06787 (860) 283-4304 ext 1410 https://www.modernmazda.com
I recently purchased a vehicle from this dealership with a salesperson named Bert. He was so helpful & kind. He tried to make sure I knew a lot about the vehicle. Thanks for being so kind.
Berto was an excellent product specialist. Did a great job explaining the vehicle's safety features. Went above and beyond to ensure we were able to get all of the documentation situated before I walked in the door.
Bert was great to work with. Seamless and pleasant experience from the time we walked in to the time we took our car home! 5 stars! Thank you Bert & Modern Mazda!
Recently my 11 year old Mitsubishi died on me and I was in a position to need a car quickly. After finding the car I truly wanted online, I went to Modern to test drive and was greeted by Marc Pena. He was extremely helpful with the entire process. He helped keep things as quick and smooth as a car buying process could be. The car I choose was a certified used Mazda that needed to finish the 160 point check before I could purchase it and Marc kept me updated the entire way. He was also very thorough with explaining all ... Read More DealerRater - Oct 22, 2026
My experience at Modern Mazda was excellent! My product specialist, Stephen Duffy, was incredibly helpful throughout the entire buying process. He answered all of my many questions and patiently walked us through each step along the way. What really set the experience apart was the thorough tutorial he gave my wife and me after we purchased the car. With this level of customer service, I definitely plan to return to Modern Mazda for all of my future service needs!
Great dealership! Heriberto Melendez helped me find the car I wanted and made the entire process much easier by addressing my worries and concerns. He was very helpful and made me feel comfortable with my decision. I would 100% recommend this dealership to anyone looking for a car!
Great service Very good service and accommodating.I recommend for everyone in Connecticut and everywhere in the USA
Bottom line: I would be happy to buy a car here again, the people (especially Henry and Nick) are friendly and knowledgeable and I appreciate that salespeople make an hourly wage, not a commission.
We had a great experience with Henry, he helped us get a video of the car we were interested in before we put down a deposit, and then allowed us to put down a deposit and pick up the next day as we are out of state.
We spent four hours at the dealership even though we did put a deposit on the car we wanted ... Read More DealerRater - Oct 19, 2026
I had an excellent experience working with Steve Duffy at Modern Mazda in Thomaston, CT. Steve was extremely professional, pleasant, and knowledgeable. He patiently answered all of our questions, never made us feel pressured, and made the entire process comfortable and stress-free. He was knowledgeable about the Mazda brand, straightforward, and followed through on everything he said he would do, which I truly appreciated.
A special shout-out to Ryan and Nick, the Business Manager, as well, for helping make the transaction smooth and seamless from start to finish.
I highly recommend Steve and the team at Modern Mazda to anyone ... Read More DealerRater - Oct 15, 2026
Huge thank you to Bert for helping me get into my new car! He made the whole process easy and stress-free. Super helpful, patient, and great to work with. Highly recommend!
This was my second time dealing with Modern and the first time with Xavier. They were able to get me into a new car early and were able to find the exact color I wanted! I love my CX70.
We went to Modern Mazda first to start searching for a new car after more than 13 years, We needed a lot of help understanding all the new features. We were so fortunate to get a very patient and knowledgable salesperson, Xavier Hull, to help us out. He understood that we had to look around and compare the Mazda CX-5 to other new cars at nearby dealerships. After nearly two weeks of searching, we returned to purchase the Mazda, certain that we were making the right choice. Thank you, Xavier, for all your help and for your patience! Terry and Linda
Our experience purchasing our new car was fantastic, and much of that was due to our salesman Bert. He was friendly, patient, and incredibly helpful throughout the entire process. He listened to what we were looking for, helped us find the perfect vehicle, and made everything easy to understand. Buying a car can sometimes be stressful, but he made it a pleasant and exciting experience. We are extremely happy with our purchase and grateful for the excellent service we received. Thank you for going above and beyond Berto.
Marc Pena at Modern Mazda was a tremendous help with the purchase of my GMC Sierra. Courteous, helpful, and an over all pleasure to work with!
I came to Modern Mazda having already secured a great deal on a Forester at a different dealership. Berto was incredibly patient and walked me through all of the great features of the CX-5, addressing everything I was looking for in a car. I’m convinced that I bought the better car, and I’m still very confident in my purchase almost a full month later. Modern Mazda’s service guarantee helped seal the deal for me. I would highly recommend the CX-5, Modern Mazda, and Berto to anyone looking for a car!
My husband and I Brian went over to Modern Mazda and worked with Bert Melendez and we couldn’t have asked for a better experience, low pressure and we LOVE our new Mazda! If you need a new or used car we highly recommend asking for Bert over at Modern!
I had a great experience working with Henry\! The entire process was hassle\-free and seamless from start to finish\. He showed extreme patience with my indecisiveness and never made me feel rushed or pressured\. His professionalism, understanding, and willingness to help made the entire experience enjoyable\. I highly recommend Henry to anyone looking for a smooth and stress\-free car\-buying experience\!
Made the extra drive because of the great reviews. Now I’m one of them. Came out to see and compare several vehicles, and Steve patiently helped us, showing us all the differences and options with zero pressure. The actual purchase was stress free and seamless. Days later I’m happily driving around in my beautiful Mazda CX-50. Zero regrets!
Just wanted to share my recent experience at Modern Mazda in Thomaston, CT., specifically the efforts of Steve Duffy and Mike Moysello. When we first sat down we seemed quite a distance apart on a 2024 Mazda CX-30. After visiting a number of other dealers, they moved to the top of the list by working diligently to get me the vehicle I wanted and in my price range. Both were extremely professional and good to work with ... Nice guys! Then, after taking the vehicle to my mechanic, who pointed out some minor mainly cosmetic issues, they were quick to address all ... Read More DealerRater - Sep 24, 2026
Bethany was great to work with from start to finish. She was friendly, knowledgeable and efficient. I would highly recommend Modern Mazda.
Had a really great experience buying my car here. The whole process was easy, smooth, and pretty stress-free. Everyone was friendly and helpful. Overall, I’m really happy with the experience and would definitely recommend the dealership to anyone looking for a new car. Thanks again to Bethany Andrews for making everything so easy!
Jose Medina was an outstanding salesperson throughout my career-buying experience. He is extremely knowledgeable, patient, and always willing to help in any way he can. He took the time to answer all my questions, explained everything clearly, and made sure I felt comfortable with my decision. His professionalism, honesty, and dedication to customer service really stood out. Jose went above and beyond to make the process smooth and stress-free. If you’re looking for someone who truly cares about helping his customers, I highly recommend Jose!
Nothing but high praise for my car leasing experience at Modern Mazda. My specific model/trim wasn’t available but they allocated a build straight from the factory for me. My salesman, Jose Medina, made the process go seamlessly. On pick up day I was in and out in an hour! Highly recommend!
Just picked up a CX-50 Turbo! My 3rd Mazda. Car is awesome! Jose was great: 5 star professional. Take your time, no pressure, experienced salesman. Very happy with price they gave me on trade-in and purchase. From start to finish, highly recommend Modern Mazda.
Ed Shaker and Xavier were a pleasure to do business with. Professional, transparent, and honest. Xavier was knowledgeable and we enjoyed test driving 2 cars and working with him. Thank you Ed and Xavier
I just brought home my beautiful new CX-30 and couldn’t be happier! I originally went to Modern Mazda after seeing a used car online, but I mentioned to Henry, our salesman, that I really loved the sparkly blue CX-30s. He brought out a beautiful brand-new one, and I immediately fell in love!
The whole process was easy, quick, and stress-free. Henry gave me all the information I needed, answered all of my questions, and I feel like we got a very fair deal. I’m so happy with my new car and had a great experience with Henry ... Read More DealerRater - Sep 15, 2026
Great experience at Modern Motors. Xavier was great, took us on a couple test rides to compare different vehicles, very happy with our purchase
Xavier was the whole reason we bought this car here. He was absolutely amazing to deal with. He was not high-pressure. He was very personable, honest and explained how everything worked. Even took the time after the sale to set up a lot of things on my car for me because I’m not good with electronics. Can’t say enough about him. I would definitely buy another car from him. Thank you.
Xavier did a great job helping us purchasing 2017 Ford Escape. Highly recommend coming here
Great sales experience, no shenanigans. Honest through transparency and great service package. Good hospitality to my family as well
I was helping my son buy his first car and couldn't have been happier with our experience at Modern Mazda and with our salesperson, Xavier Hull. I went with my son because I have had enough dealer experiences to know a first-time buyer can easily get taken advantage of. This was not the case here. Xavier was extremely low-pressure, helpful, and very professional. His communication throughout the process was spot on, and the overall experience from the first inquiry calls through the day we picked up the car was exceptional. I would definitely recommend Modern Mazda and Xavier.
I had a great time getting my car at modern Mazda with Henry. I’d refer them to anyone go see them.
Had a great experience purchasing my first car thanks to Henry, he was absolutely a fabulous salesman, provided everything I could need!
Was a busy Saturday morning but had a great sales experience with Steve Duffy. He made sure I was able to drive out same day. Very happy with new purchase.
We recently just bought out first brand new car from Modern Mazda and it was such a great experience! Bert really was helpful, knowledge and patience with all my questions and needs! Really went above and beyond to make sure we were satisfied. It was truly such a wonderful experience!
Bert was very transparent about the entire process, was very patient and explained everything with great detail. Very happy with my new car.
I just purchased a new car from Modern Mazda in Thomaston. Marc was my product specialist. He is knowledgeable, thorough and understood immediately what my goals were in term of model and price when I walked in. He accommodated me and worked with me on the price point and made me feel very well taken care of. I know I made a great decision in going to Modern Mazda and so appreciate Marc’s help, patience and support while we got it done!
Bethany was SO helpful when purchasing my CX-90. She was very knowledgeable in the vehicles offered and gave great insight on the various models and packages offered. Bethany was always quick to answer her texts and stayed on top of my outstanding items I needed to send in for a quick and smooth process at pickup. I would highly suggest requesting to work with her if you plan to visit Mazda!! She is so so personable.
Bert made our car experience actually almost a pleasure. He addressed every question/concern with honesty and transparency (no commission). We felt taken care of and would definitely recommend a visit there.
Henry did a good job things moved quickly. Take a visit and go see him he’ll take care of you.
I had a great experience working with Bert when purchasing my 2026 Mazda CX-50. He was friendly, patient, and helpful throughout the process and never made me feel pressured. Since this was my first major purchase, I appreciated him taking the time to answer my questions and explain car features to help me find a car I was happy with. I would definitely recommend Modern Mazda and Bert!
From start to finish I had a great experience here. Steve was easy to work with and communicated everything very well. Appreciate the quick responses and total time that it took to get everything done. Will be getting my car serviced here for sure as well.
Xavier and Zac were both integral parts of making my car buying experience so great at Modern Mazda! Both Xavier and Zac were responsive, knowledgeable, and proactive. They were communicative and let me know of any updates, made scheduling appointments very easy, and explained clearly what needed to be done in order to ensure a smooth experience. Even after purchasing my vehicle, I know I can reach out with any questions in the future!
I had a great experience at Modern Mazda 🙂 Bert was great to work with and really took everything I said into account while helping me find the perfect car.
Me and my wife wanted to personally recognize Bert from modern Mazda Thomaston CT for his professional and being so courteous and being so helpful in our car buying experience we would highly recommend him and Modern Mazda for all your car buying experiences.
Bert at Modern Mazda in Thomaston, CT was so helpful during our car buying experience. His knowledge and professionalism was so helpful. I would highly recommend Bert at Modern Mazda.
Henry and the team were the best! We never felt pressured and they made the experience enjoyable. They were helpful and communicated well. We are so glad we got our car there! Thanks Henry!
I bought a car from Modern Mazda. Marc Pena was very helpful, professional, and made the car buyer experience easy!
Xavier was the best , he was very knowledgeable and helped me through the process every step of the way . I would also like to acknowledge Edward who went out of his way to satisfy me .
Henry Reyes was excellent! Very professional and personable. We found our dream car with his help! Will be returning to Modern Mazda in Thomaston.
The team was very professional and knowledgeable. Steve took the time needed to make sure we received the product we wanted. I am excited to drive my new vehicle!
From the moment I walked in it was a positive experience. Marc and Kevin were professional knowledgeable and answered all of my questions. I highly recommend if you are looking to buy a car please stop at this location- I guarantee you will not be disappointed.
My experience with Modern Mazda, Thomaston has been great. From the first day, my salesperson, Henry Reyes has been amazing! He was knowledgeable, helpful, professional and most of all, patient. I enjoyed the time spent with him and never felt pressured to buy a car. The dealership is nice and they have a lot of available cars on site. If you are in the market, go check them out and don't forget to ask for Henry!
This was the smoothest purchase of a car we have had. Jose was great thru the whole process. Additional shout out to Bert who just stopped to make sure we were being helped and spent time talking to us while we waited.
Modern Mazda is highly recommended. Everything went extremely smooth. Zach Fox and Steve Duffy are very knowledgeable, patient and went out of their way to make sure we received a stress-free experience. Thank you to all of the staff
I had a great experience at Modern Mazda, especially working with Henry. He was extremely helpful, honest, and transparent throughout the entire process, which I really appreciated. He answered all of my questions, addressed any concerns I had, and kept me informed every step of the way without ever making me feel pressured.
The dealership as a whole was also a pleasure to work with. Everyone was friendly, professional, and made the process easy and comfortable. I really appreciated how much Henry genuinely cared about making sure I had a great experience. I would definitely recommend Modern Mazda and especially ... Read More DealerRater - Aug 18, 2026
It was a pleasure dealing with Bethany at Modern Mazda. She made the whole process practically painless and I love my new car. Thank you!
Henry was very helpful and he helped me get into my new car. Cx-50
Working with Bethany at Modern Mazda was an absolute pleasure! She was so kind, patient, and truly went above and beyond to help me find a car that fit right into my budget. If you’re looking for someone who genuinely cares about getting you into the right car without any pressure, ask for Bethany!
I had a great experience working with Marc. He was incredibly friendly, patient, and extremely helpful throughout the entire process. Marc was responsive, understanding, and genuinely went above and beyond to help. I really appreciated his professionalism and kindness and would absolutely recommend Marc to anyone looking for a great car-buying experience!
Henry did very good car purchase was super fast and easy . Highly recommend going to see him and the crew there
Steve made buying my 2019 Honda CR‑V such a great experience. He’s sweet, funny, patient, and very understanding. He explained everything clearly and made sure I felt confident with my car. The CR‑V is perfect and the whole process was smooth thanks to him. Highly recommend!
Steve was incredibly kind, helpful, and patient with me throughout the entire process of buying my very first car. He took the time to answer my questions and made sure I felt comfortable with everything along the way. I really appreciate how helpful and understanding he was, especially since this was my first time going through the car buying process. I had a great experience and would highly recommend Steve to anyone looking to buy their first car or their next one!
Positive car buying experiences are few-and-far between nowadays, and as an industry professional it is generally difficult to encounter an outstanding experience. With this said, I am proud to recommend Shaker Auto Group / Modern Mazda, as their team has provided my family and I with a transparent buying experience, exactly as their slogan suggests. They checked all the boxes during our recent purchase, kudos to Steve and Edward, great job!
Bethany went above and beyond to help me find my new car and helped me leave with it the same day I test drove it.
Marc in sales is calm, professional and aims to please. The sales experience was smooth and a great experience. This is the 3rd time I've used this dealer. I recommend it.
I love my new Mazda CX5. Steve was so helpful going over all of the options on the car
Outstanding sales experience with our salesperson, Henry. Very easy to deal with knowledgeable about the whole process of buying a vehicle. Felt no pressure to buy like so many other dealerships.
We had a great experience working with Steve. He was so helpful and so knowledgeable walking us through the process of buying our new Mazda. Would definitely recommend working with Steve.
Henry was patient , nice , thorough and made us feel comfortable . Everything was great . Zoom zoom
If you're looking for a new or used car go see Bert at Modern Mazda! He made the whole process super easy! 10 out of 10!
First time buying a car myself and Henry was very patient during the process. The whole process was quick and informative. Can’t wait to drive my new car.
Henry did great and even offered to do a second delivery and explain the car again for me . I really would say come and see Henry for your next car
I had such a great experience working with Xavier when purchasing my new Mazda! I came in with my dad, and Xavier made the entire process comfortable, easy, and stress-free. He was patient, knowledgeable, and took the time to answer all of our questions without ever making us feel pressured.
What really stood out was his customer service even after the sale. I came back the same day because I couldn’t figure out Apple CarPlay, and Xavier was happy to help me get everything set up. He truly went above and beyond to make sure I felt confident and ... Read More DealerRater - Jul 29, 2026
I had an amazing experience here with Steve! He was so helpful throughout the whole process of buying my car! Very good communication throughout the whole process!
Yesterday we had our second great experience with Modern Mazda with the help of Steve D. We’ve also referred them to family and friends who have also had great experiences. We will be back! Thank you!
I just purchased a vehicle from modern with Stephen Duffy as my salesman. Could u have gotten a better deal? Very possible but I was sold by the staff of the dealership. They were very upfront and honest. I very much like the vehicle and my experience. Word of mouth sold me on Mazda but Steve Mike and nick sold me on where to do my business. Thanks
I had purchased a CX 5 preferred from Jose M. at Modern Mazda. Jose was very attentive and listened to my list of amenities that I wanted in a car. He was able to provide stellar customer service without being pushy. I liked that he actually listened to me. Would definitely recommend Modern Mazda and ask for Jose. You won't regret it!
I recently bought a 2026 Mazda Cx-5 from Modern Mazda. I worked with Henry and he made the process easy and stress free. I recommend this dealership to anyone looking for a car, I couldn’t be happier with my experience.
We helped my 20 year old daughter purchase her first car … a 2024 CX-30 from Steve at Mazda. Excellent experience! Professional, informative, helpful, positive, thorough … are just some of the things that come to mind to describe the experience. We got a great deal on a beautiful car and decided to continue the relationship with a service plan. When I am ready for a new car myself, this will be the first place I shop! Thanks Steve and the rest of the Mazda team for making this a great experience!
Yesterday was great! I got my first car through these guys. Everyone was very kind and helpful, especially Bert! Thank you everyone for your patience and cooperation with me yesterday!
Steve Duffy and Ed Shaker were great to work with. Super efficient and transparent. Great experience.
We were helped by a salesman named Bert. He was the most helpful and listened to everything that I was interested in buying. He was very reassuring. Answered All my questions I had very throughly and explained everything very well. I definitely recommend this dealer ship and Bert. Highly recommend!!!
Zac has made this process so easy and relaxing. He made it happen for me and has made me a new Mazda girl. Great people and great environment. Please make your way here and have the easiest experience. Thank you Zac
We had a great experience at Modern Mazda! Henry was so helpful and listened to everything that we wanted without being pushy! We walked away with a beautiful CX 50 Hybrid that we are so happy with. Henry spent lots of time with us before we left so that we knew the car inside and out. Thank you Henry!
Steve Duffy was awesome. Going to always request him when purchasing vehicles in the future. 10/10
I had an excellent experience working with Henry Reyes. What stood out the most was how proactive he was throughout the entire process. He answered all of my questions, but he would also bring up things I had not even asked yet, almost like he was already anticipating my concerns.
More than anything, Henry made me feel comfortable with the deal and confident that I was making the right choice. I never felt pressured, and I truly felt that he was working to earn my business while also making sure I was happy with the decision. Everyone else at Mazda ... Read More DealerRater - Jul 12, 2026
My wife and I just bought our new cx-90 here. Awesome experience. We’be been taken care by Henry, he has been awesome finding multiple solutions for our needs and we finally chose what we needed and we are extremely satisfied!